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Assessing your Needs

Before choosing your wheelchair, you need to be sure that you are buying the right ones for your needs. Here we explain how to do this.

The first step to understanding your mobility requirement is to discuss your needs. This is done by a Motability approved assessor, to ensure that the product suits your needs, in a face to face meeting at your home. 

He will ensure that you are able to use the product safely, and that you have provision for safe storage and charging facilities.


What is involved?

  • We will arrange for a visit at a time to suit you, to establish that we have a product that will suit your needs, and will complete an assessment form in detail to ensure that the product recommended complies with your abilities and requirements.

  • Our assessor will explain the Scheme to you in detail.

  • You will have the opportunity to ask all the questions you need to about the Scheme, payment options and the products that are available, and will be advised of the exact cost involved in your purchase or Contract hire.

  • The specialist will ask you some questions to help understand which scooter or powered wheelchair will best suit your needs. Prescription chairs are made to suit your own needs, often in conjunction with advice from your occupational Therapist.  Our assessor is trained to measure you, and specify to your own requirements.

  • You will be able to try a model, which can be adapted if required for your comfort and ease of use – i.e. height, seating modules, raising seats, reclining seats, head supports etc. are all available.

  • The specialist will then be able to advise you on the best solution for your needs.

  • The specialist will complete an assessment form for you to check and sign, you will be given a copy for your own records.

  • If you then decide that you would like to order a scooter or powered wheelchair, the specialist will explain the sales process and help you complete an application form.  This will then be submitted to route2 mobility, and usually the product can be delivered within 5 0 – 10 days from your application.

Which model would suit you best?

To establish which type of wheelchair would suit your needs, can you ask yourself the following questions.

  • How far, and where do you most typically travel to and from?

  • Will you need to use the scooter or powered wheelchair on the road?

  • Do you need to use the scooter or powered wheelchair indoors, outdoors or possibly both? 

  • Do you require a small portable powered wheelchair or scooter to put into the car and use in shopping centres?

  • Where is the product to be stored and charged up when not in use?

If you can think about these questions prior to the advisor’s visit, it will enable him to be prepared with the correct information/model for you to try at home.

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