Terms and Conditions
On receipt of your order (please see "Payment" page) we will acknowledge receipt and confirm the delivery time and option selected.
Back Orders - If your item is not in stock, we will back order this. You will be advised of this, with the option to cancel your order if you would prefer. Delivery is usually made within 5 working days of receipt of order/payment. Overseas delivery time will be advised on order. Scottish highlands and Northern Ireland deliveries incur additional carriage charges. Please request details when discussing your purchase.
We are unable to offer finance facilities.
We will forward confirmation of order to you, together with a VAT disclaimer. However, this does not indicate that a contract is in existence between us, the contract comes into being upon your receipt of our invoice! If we have inadvertently mis-priced, or if a manufacturer alters a price or availability of a product, you will be advised prior to invoice and may amend, cancel or carry on with the order placed as you wish.
We aim to provide the best selection of wheel and power chairs in the UK. Period. This site is wholly owned and operated by Gower Mobility Limited., Our experienced staff will endeavor to make your purchase as easy as possible, arranging assessments and Motability Finance if requested. All products are discounted. . If you are clear as to which make and model of wheel or power chair you want, call our freephone number 0800 005 1400 OR 01872 277266 and we will deliver this to you in the UK directly to your door, either boxed or with an engineer as required. all larger models will be delivered by an engineer, and will receive a one year in home warranty service. This service is also available on the smaller wheelchairs and power chairs if desired at an additional cost – We do not offer finance, with the exception of Motability finance and Contract Hire, nor part exchange , nor home demos , just great value and big savings.
All our products are brand new and come directly from the official factory appointed UK importers/manufacturers for whom our parent company is an accredited and appointed dealer. We offer a huge range of products to suit almost every need, and can deliver the smaller portable wheelchairs by carrier, usually within 2 – 3 days. The larger engineer-accompanied deliveries take 5 – 7 working days, and bespoke or custom made products usually 3 0 4 weeks. Delivery is made by appointment between the delivery engineer and yourself. In the event that a particular model may be out of stock, we can still supply the item within 14 days from receipt of your confirmed order, but this will be discussed at he time that you place your order.
When items are delivered by our courier (usually TNT), the delivery driver will not demonstrate the scooter for you, or open the box. Nor will he wait while you open the box to inspect the goods or test the wheelchair. Please check the appearance of the box, and if there are any bumps or tears, please note “damaged” on the delivery note he will ask you to sign. All boxes must be examined by the customer at the time of delivery and any damage to the box must be noted by the customer on the couriers receipt. Writing “unexamined” on the receipt will not suffice. Any damage to the goods must be notified to our office within 24 hours of receipt, please keep the original packaging and we will arrange for an uplift so that we can inspect the items and arrange for their replacement if damaged. Any damaged items must be returned in the original packing to our premises for inspection.
We offer a minimum of a 12 month parts and lab our warranty against the use of faulty materials and/or labour by the manufacturer and must be returned to our premises for any warranty work. Any repairs carried out by third parties, other than those done with our express written permission, will invalidate the warranty. In the unlikely event that you are dissatisfied with the goods for any reason, they must be returned to our premises, unused and in their original packaging, within 10 days of original receipt for a full refund less delivery costs.
The price we quote is the price you pay.
Any disputes arising from the sale of our products are subject to the laws and jurisdiction of the Courts of England and Wales. All sales conform to the EU distance selling regulations
All goods purchased from this site are at the request of the purchaser. We are happy to offer advise based on our many years of experience but the final selection is your responsibility .Any information offered by any member of our staff, either on the phone or online, is for general guidance purposes only. If you have any doubts at all as to the suitability of any specific product for your own use, we recommend that, prior to purchase, either the opinion of a qualified Occupational Therapist is sought, or you locate a similar product and try it out before making your decision! We can arrange for demonstrations and assessments of most items.
RETURNS - We are generally unable to accept the return of products unless they have been delivered wrongly, i.e. not the model ordered for example, or have a major fault. We are very happy to discuss with you the best model for your needs if you are unsure - please ring for advice from our experienced staff. We comply with the EU Distance Selling Directive, and your rights are protected under this protocol.
In exceptional circumstances goods can be returned, by collection by our authorised agent/engineer who will inspect the product which must be with original packaging, unused and undamaged. The cost of such collection will depend on the distance our engineer has to travel and will be advised prior to collection. Subject to the product being received in the above condition, a refund of 90% of the purchase price, less the cost of collection, will be made as a handling charge. Such refund will be made within 14 days of our receipt of the goods .
SPECIFICATIONS: The information contained on this site is correct at the time of publication - due to the manufacturers commitment to constant improvement and development they reserve the right to alter specifications without prior notice.
RANGE: The theoretical range is calculated under test conditions in accordance with European standards. Actual range in normal use will depend on many factors, including the condition of the vehicle and its batteries, the weight of the driver, correct tyre pressures, ambient temperature, and the gradient and surface of the road or pavement.